Shipping Policy

How can I place an order?

Orders can be placed online at www.alvafitness.com.

What forms of payment do you accept?

MasterCard, Visa, Discover, American Express and PayPal

When will my order ship?

We do not offer same day shipping. Orders are processed for shipment within 1-3 business days after an order is placed (Excludes Pre-sale/Pre-order items). Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.

*** NOTE: Processing time applies to merchandise that is readily available. Kimonos and special releases are EXCLUDED from processing time mentioned above. Kimonos and special releases will ship within the estimated timeframe given in the details of the product description.

Where do you ship?

We ship to the 48 contiguous states, Alaska, Hawaii, US Territories and most countries.

What shipping options do you offer?

We offer shipping via FedEx and USPS. All orders are shipped WITHOUT a signature required, which means, your shipping carrier of choice will deliver the package to your doorstep, whether or not you are present for the delivery.

48 Contiguous States:

FedEx Ground/Home Ground:

Estimated transit time is 1-7 business days (excludes weekends and holidays) based on distance to destination (Alaska and Hawaii is estimated at 3-7 business days). This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.

FedEx 2-Day:

After order has been processed and shipped, delivery is guaranteed in 2 days to most areas (excludes weekends and holidays). Rural destinations may require an extra day in transit. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.

USPS Priority Mail:

Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

HAWAII & ALASKA

USPS Priority Mail:

Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

GUAM, PUERTO RICO, US VIRGIN ISLANDS, APO/FPO MILITARY ADDRESSES

USPS Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

CANADA

USPS International Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

USPS International Express Mail:

Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

FedEx International Priority:

Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

FedEx International Economy:

Estimated transit time is 2-5 business days. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at door step whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

COUNTRIES OUTSIDE THE US

USPS International Priority Mail:

Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

USPS International Express Mail:

Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

FedEx International Economy:

***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

FedEx International Priority:

Note: All international, US territory and Military destinations will require customs clearance, which can delay delivery. All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office. Orders shipped cannot be declared at a lower value or marked as a "gift". All items are declared at retail value purchased.